SHIPPING & RETURNS
Usually, We need 7-15 days to process your order from the day we receive your order.
15-30 Business Days Free Shipping in the United States.
Plus USD50.00 for International shipping is available and must be selected during checkout for all shipments outside of the US. Packages will be sent through the United States Postal Service and are subject to local customs, duties, and taxes. The delivery cycle is about 45-60 days according to our experience, but delivery times vary based on location.
We will send a shipping confirmation email when we deliver your item(s) from New York. You can check your shipping status using the tracking number at any time.
RETURNS & EXCHANGE POLICY
Please send an email to firstname.lastname@example.org to request a Return Authorization before sending your package. Our return policy is valid 30 days from the day of purchase. We cannot offer refunds after 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Refunds of Standard and Pre-order (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, Returns will be refunded for 100% of the purchase price (shipping is not refunded) within 5-7 business days.
Exchanges of Standard and Pre-order (if applicable)
We only replace items if they are defective or damaged. Please send an email to email@example.com in advance, If you need to exchange it for the same item.
On sale items (if applicable)
Unfortunately, sale items cannot be exchanged and returned.
Unfortunately, Gemstone jewelry cannot be exchanged and returned.
Custom items (if applicable)
The item that is not in stock and must produce it specifically at the request of the client will not be refunded. more details...
6113 170th St., 3 F/L,
Fresh Meadows, NY 11365