SHIPPING & RETURNS

ABOUT SHIPPING

 

 

  • Usually, We need 5-7 days to process your order from the day we receive your order

  • 10-20 Days Free Shipping in the United States, Canada, Japan, China, Hong Kong, Taiwan, and India

  • 15-45 Days Free Shipping for Akoya Products in the United States, Canada, Japan, China, Hong Kong, Taiwan, and India

  • Plus USD30.00 for International shipping is available and must be selected during checkout for all shipments outside of the US. Packages will be sent through the United States Postal Service and are subject to local customs, duties, and taxes. Delivery times vary based on location.

 

 

 We will send a shipping confirmation email when we deliver your item(s) from New York.  You can check your shipping status using the tracking number at any time.  

RETURNS & EXCHANGE POLICY

Please send an email to sales@llpearl.com to request a Return Authorization before sending your package. Our return policy is valid 60 days from the day of purchase. We cannot offer refund or exchange after 60 days of purchase.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

 

Refunds of Standard and Pre-order (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, Returns will be refunded for 100% of the purchase price (shipping is not refunded) within 5-7 business days. 

 

Exchanges of Standard and Pre-order (if applicable)                       

We only replace items if they are defective or damaged.  Please send an email to sales@llpearl.com in advance, If you need to exchange it for the same item.

 

On sale items (if applicable)

Unfortunately, sale items cannot be exchanged and returned.

 

Custom items (if applicable)

The item that is not in stock and must produce it specifically at the request of the client will not be refunded. more details...

 

 

 

Return Address:

6113 170th St., 3 F/L,

Fresh Meadows, NY 11365

 

 

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